You can request a refund within 14 days of payment, while the campaign is still open.
Email hello@heartfund.life with the receipt you received. We reply within 3 business days.
Refunds go back to the original payment method through the same processor. Timing depends on your bank or wallet.
Once a campaign has closed and funds have been applied to the cause, refunds are at our discretion but usually still possible.
Tell us and we will correct it. Duplicate charges are always refunded in full.
The platform fee is returned with the refund. Processing fees charged by the processor may not be recoverable.